Training

Confident teams make successful rollouts.

New systems only pay off when the people using them are confident. Our Training programmes prepare store, head-office and IT teams to operate your platforms from day one.

  • Role-based learning paths
  • Delivered in English, Bahasa Indonesia & Thai
  • Blended online, on-site and reference materials
  • Aligned to your go-live timeline
20+
Years of Retail Systems Expertise
6,000+
Storefronts Trained & Enabled
200+
Clients Across APAC
3
Languages — EN•ID•TH
Role-Based Learning Paths
Training designed around how each role actually uses the system.
Comprehensive Learning Journey

Training that goes beyond a single session

We design training around the full adoption curve — from initial familiarisation to ongoing capability building.

Role-Based Curriculum

Training content tailored to what each role actually needs to do in the system.

Train-the-Trainer

Equip your store trainers and super-users to cascade knowledge across the network.

Reference Materials

Quick-reference guides and process documentation your teams can return to after go-live.

Hands-On Practice Environment

A safe, sandboxed environment for teams to practise before going live.

Refresher & Upgrade Training

Follow-up sessions when new features roll out or when new staff join.

Multilingual Delivery

Sessions and materials delivered in English, Bahasa Indonesia and Thai.

Learning Paths by Role

The right depth of training for each role

Not every user needs the same training — we scope depth and format by role.

Store & Frontline Staff

Practical, task-based training on day-to-day POS, service and inventory workflows.

Store Managers & Supervisors

Reporting, exception handling and team-management functions within the platform.

Head Office & Merchandising

Analytics, merchandising and cross-store reporting for head-office teams.

IT & System Administrators

Configuration, user management and troubleshooting for internal IT teams.

Customer Service & CRM Teams

Customer engagement, loyalty and service workflows for CRM users.

Finance & Operations

Reconciliation, reporting and operational workflows across integrated systems.

Product-Specific Training

Structured programmes for every platform we deploy

Each platform has its own course line-up and video library — select a product below. Hours shown are indicative starting points; we confirm exact scope with you during project kickoff.

Cegid Retail — Training Courses

CourseHours
User Training (POS & Store Operations)8 hrs
IT Integration Training6 hrs
Data Analytics & Reporting Training4 hrs
Installation & Configuration Training6 hrs
Maintenance & Troubleshooting Training4 hrs
Total28 hrs

Training Videos

Cegid Retail โ€” Getting Started (POS Basics)
Placeholder — add your YouTube embed link here
Cegid Retail โ€” Store Manager Walkthrough
Placeholder — add your YouTube embed link here

Featured Programmes

  • New system onboarding — pre-go-live training
  • Train-the-trainer certification of completion sessions
  • Role-based e-learning modules
  • On-site floor-walking support during go-live week
  • Post-launch refresher workshops
  • New-feature adoption briefings

Why It Matters

  • Faster time-to-competence for new users
  • Fewer support tickets from avoidable user errors
  • Higher adoption of new features and workflows
  • Consistent processes across every store
  • Reduced disruption during go-live week
  • A trained internal bench to onboard future hires

Give your teams the confidence to go live.

Talk to us about designing a training plan around your rollout.

Talk About Training
Integrated Retail Support Agent
Online
Hi, I’m the Integrated Retail Support Agent. How can I help you today?