Beyond go-live, our Managed Services teams keep your POS, e-commerce, CRM, inventory and integration platforms running — supported by local teams who understand retail operations.
From day-to-day incidents to platform upgrades, our Managed Services scope covers what keeps stores trading.
A dedicated support desk for issue logging, triage and resolution across all supported systems.
Ongoing monitoring of system health and integration flows to catch issues before they affect stores.
Planned maintenance, patching and version upgrades scheduled around your trading calendar.
Ongoing checks on integration flows through Globriq to keep data consistent across systems.
Ongoing management of user access, permissions and security configuration.
Regular reporting on ticket volumes, resolution times and system performance.
Response and resolution targets are set by issue priority and confirmed in your service agreement.
Priority definitions and response/resolution targets shown here are illustrative. Exact SLA terms are confirmed per client in your Managed Services agreement.
We meet regularly to review ticket trends, system performance and upcoming platform changes — so Managed Services stays a partnership, not just a helpdesk queue.
Talk to our Managed Services team about ongoing support for your store network.
