Build the future of retail with us.

Responsibilities

• Provide implementation and remote/on-site technical support for our retail technology solutions
• Communicate regularly with customers by phone, email, remote log-in and on-site visits to investigate and resolve product issues
• Maintain support logs and send customers a monthly summary of issues and resolutions
• Deliver technical presentations and training to internal and external stakeholders as needed

What We’re Looking For

• Experience in IT support — all levels welcome to apply, from entry-level to senior
• Familiarity with software application support (remote and on-site) is an advantage, not a requirement
• Hands-on troubleshooting experience with servers, routers, switches, hubs, modems and network interface cards is a plus
• Strong customer focus, team player, self-motivated and a quick learner

Responsibilities

• Manage the network asset inventory, lifecycle and documentation, owning issues through to resolution
• Coordinate installation of in-house and remote hardware/software across the network, and manage e-mail, print and backup servers
• Maintain security solutions (firewalls, anti-virus, intrusion detection) and administer user accounts and permissions in Active Directory
• Test and report on network and server performance, and develop infrastructure maintenance strategies
• Research and recommend network products, services, protocols and standards; negotiate with vendors and contractors

What We’re Looking For

• 3+ years’ experience managing and configuring enterprise LANs, WANs, WLANs and VPNs
• Working knowledge of Active Directory, Group Policies, MS Exchange, core switching/routing, SSL/IPSec, SAN, virtualization, business continuity and disaster recovery
• Experience with cloud infrastructure (AWS, Microsoft, IBM) is a strong plus
• Conversant with .Net or PHP; experience installing network cabling and telephony systems

Responsibilities

• Manage office administration, upkeep and local suppliers (utilities, housekeeping, pantry)
• Maintain employee leave and expense records; liaise with our external bookkeeping and payroll agencies
• Create invoices on Xero, follow up on overdue customer payments, and prepare Excel-based financial reports
• Maintain and file documents; prepare bank payment instructions via online banking

What We’re Looking For

• 1–3 years’ experience in office administration and financial accounts data entry
• Familiarity with accounting software (Xero or QuickBooks) and MS Excel/Word
• Strong task focus, ability to maintain confidentiality, good written and spoken English; Mandarin an advantage

Responsibilities

• Lead deployment, configuration and support of new and existing applications at customer sites, on-site and remote
• Manage projects: planning and monitoring resources, timelines, deliverables and quality
• Supervise escalated technical issues with the support team through to resolution; maintain issue logs and monthly customer reporting
• Support pre-sales — responding to RFPs, bid proposals, contracts and scope-of-work documentation
• Establish and deliver on service level agreements with end users

What We’re Looking For

• Degree in Information Technology, Computer Science, Engineering or equivalent relevant experience
• Minimum 5 years’ work experience, including 3 years in IT system operations, business operations or IT contract management
• Familiarity with modern project management tools (Jira, Asana, Trello, Basecamp, Teamwork); PMP certification a plus
• Leadership skills, strong customer focus, Mandarin required

Responsibilities

• Develop software for customer deployments and contribute to our own product development
• Provide remote and on-site support, investigating and resolving product issues for customers
• Communicate regularly with customers by phone, email and remote log-in
• Maintain support logs and provide customers a monthly summary of issues and resolutions

What We’re Looking For

• 2+ years of software development experience across product and project teams
• Bachelor’s degree or equivalent relevant experience
• Self-starter, comfortable working independently and remotely, with strong written documentation skills
• Positive attitude, eager to learn and deploy new technologies

What You Can Expect

• Competitive salary and bonus compensation, plus medical coverage for self, spouse and children
• Flexible hours, with 100% remote work available if desired
• A growing, team-first environment with room for career growth

Responsibilities

• Lead implementation of our technology solutions, including large-scale and ERP-related rollouts
• Own customer support delivery on-site and remotely; maintain issue logs and send monthly resolution reports
• Provide technical presentations and training to internal and external stakeholders
• Support pre-sales — RFPs, bid proposals, contracts and scope-of-work documentation
• Establish and deliver on service level agreements with end users

What We’re Looking For

• 4+ years’ experience in IT support, with hands-on hardware troubleshooting experience
• Strong interpersonal, written and oral communication skills
• Able to prioritise and make sound decisions under pressure
• Good understanding of customer organisations’ goals and objectives

Responsibilities

• Act as the primary point of contact for key customer accounts, managing day-to-day communication
• Track support delivery quality, issue resolution and customer satisfaction
• Identify and develop new opportunities with existing customers, and manage billing for recurring services
• Keep customer contracts up to date and maintain the support portal and case history
• Coordinate with regional teams — including L2/L3 support in Indonesia and server support in Thailand — to resolve escalations

What We’re Looking For

• Experience in a customer-facing technical account management or support role
• Comfortable coordinating across regional teams and vendors
• Strong communication and relationship-management skills
• Committed to ongoing learning and certification